Privacy Policy

1. Introduction

BrainCX, Inc. (“BrainCX,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and services.

2. Information We Collect

Personal Information

• Name and contact information
• Account credentials
• Billing and payment information
• Communication preferences

Usage Data

• Voice interaction data and transcripts
• Platform usage analytics
• Device and browser information
• IP addresses and location data

3. How We Use Your Information

We use collected information to:

• Provide and improve our voice AI services
• Process transactions and send related information
• Send administrative communications
• Respond to customer service requests
• Comply with legal obligations

4. Data Protection

We implement industry-standard security measures including encryption, access controls, and regular security audits. We are SOC 2 Type II certified and HIPAA compliant for healthcare data.

5. Data Retention

We retain personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of marketing communications

7. Contact Us

For privacy-related inquiries, please contact us at:

Email: info@braincx.com
Address: 7957 N University Dr, Suite 337, Parkland, FL 33067