1. Information We Collect
We collect several types of information to provide and improve our Services, including:
Personal Information
- Account Information: When you create an account to use our Services, we collect personal details such as your name, email address, company name, phone number, and billing information (if applicable).
- Communication Data: If you contact us for support or inquiries, we may collect personal information you provide during those communications (such as email content and contact information).
Usage Data
- Service Usage: We automatically collect information about your use of our Services, such as your IP address, browser type, device type, and usage patterns. This helps us understand how you interact with our platform and improve your experience.
- Log Data: Our servers automatically record log data when you access the Services. This includes your device’s Internet Protocol (IP) address, browser type, and timestamps for actions on the platform.
Customer Interaction Data
- Customer Data: As part of providing our customer experience solutions, we may process data on behalf of businesses using our platform. This can include customer interactions such as chat logs, support queries, or voice recordings from customers of our clients. This data is processed according to the terms between BrainCX and the respective client.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: We use your information to deliver, maintain, and enhance the functionality of the Services, including processing your requests, providing customer support, and improving AI models.
- To Communicate with You: We may use your contact information to send you updates, newsletters, or promotional material related to our Services (if you’ve opted in), or to respond to inquiries and support requests.
- To Personalize Your Experience: We may use data to customize your experience, such as providing personalized recommendations or adjusting the behavior of our AI models based on your use patterns.
- To Monitor and Analyze Usage: We use data to understand how our Services are used, identify trends, track user activity, and analyze the performance of the platform to improve quality and user satisfaction.
- To Comply with Legal Obligations: We may use or share your information when required to do so by law, regulation, or legal process, or to respond to lawful requests from governmental authorities.
3. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our platform, conducting business activities, and providing customer support. These third-party providers are obligated to use your information only as necessary to perform their services for us.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform if this occurs.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements. If you wish to request the deletion of your personal data, you can contact us at any time. We may retain certain information as required by law or for legitimate business purposes (such as for fraud prevention or to resolve disputes).
5. Security of Your Information
We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and Correction: You may request access to the personal information we hold about you, and request corrections if any of the data is inaccurate or incomplete.
- Deletion: You may request that we delete your personal information, subject to any legal obligations or legitimate business interests.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional or marketing emails by clicking the “unsubscribe” link in any promotional email you receive from us or by contacting us directly.
- Data Portability: In certain jurisdictions, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the contact details below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us track usage patterns, remember your preferences, and provide personalized content. You can control the use of cookies through your browser settings. If you disable cookies, some features of the Services may not function as intended.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete such information.
9. Third-Party Services
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of such third-party services. We encourage you to review the privacy policies of any third-party sites you visit.
10. International Data Transfers
If you are located outside of the United States, please be aware that your personal information may be transferred to and processed in other countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction. By using our Services, you consent to the transfer of your data to these locations.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
BrainCX AI
Email: support@braincx.com
