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Privacy Policy

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our AI-driven customer experience services (“Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

Please read this Privacy Policy carefully to understand how we handle your personal data.

Effective Date: Jan 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

BrainCX AI Inc. (“we,” “us,” or “our”) does not share, sell, rent, or disclose customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All SMS text messaging originator opt-in data and consent records are kept strictly confidential and are used solely for providing our direct services.

  1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number, and physical address • Payment information when you make a purchase or request a quote • Timestamped opt-in records and consent data for all communication channels, including SMS and email

Non-Personal Information

  • IP address, browser type, and device information • Website usage patterns, analytics, and log data • Cookies and similar tracking technologies

Customer Communication Data

  • Records of inquiries, service requests, and support interactions • Appointment details, preferences, service history, and feedback
  1. How We Use Your Information

We use collected information for the following purposes:

  • Providing, maintaining, and improving our services • Processing transactions and payments • Communicating with you regarding inquiries, appointments, service updates, and promotions where consent has been provided • Enhancing website functionality and user experience • Ensuring security, fraud prevention, and compliance • Maintaining records of communication preferences and consent
  1. SMS Messaging and Compliance

Text Message Program Description

By opting into our SMS messaging services, you agree to receive text messages related to BrainCX AI Inc. services. These messages may include appointment confirmations, reminders, rescheduling notices, customer support communications, and important service updates.

Opt-in is collected exclusively through our website at https://braincx.ai via clearly labeled consent checkboxes. Providing a phone number alone does not constitute consent.

Opt-In and Consent Controls

  • Users receive SMS messages only if they explicitly opt in • We maintain timestamped records of all SMS consent actions • Promotional SMS messages are sent only when specific marketing consent is provided • We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines

Opt-Out Instructions

  • You may cancel SMS communications at any time by replying STOP • You will receive a confirmation message after opting out • No further SMS messages will be sent unless you re-opt in • Opt-out requests are processed immediately

Help and Support

  • Reply HELP to any SMS message for assistance • You may also contact us at support@braincx.com during business hours

Message Frequency and Rates

  • Message frequency varies based on your interactions and selected services • Standard message and data rates may apply

Carrier Disclaimer

Mobile carriers are not liable for delayed, undelivered, misdirected, or incomplete messages.

Supported Carriers

Our SMS program supports major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

Age Restriction

You must be at least 18 years of age to participate in our SMS messaging program.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with SMS aggregators and subcontractors solely for the purpose of delivering messages you have consented to receive. All other use cases exclude SMS opt-in data and consent records.

We implement strict technical and organizational safeguards to protect SMS opt-in data.

  1. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

Information may be shared with:

Service Providers

  • Vendors assisting with payment processing, scheduling, analytics, and SMS delivery • All providers are contractually obligated to maintain confidentiality and security

Legal Compliance

  • When required by law, regulation, court order, or valid legal process

Business Transfers

  • In the event of a merger, acquisition, or asset sale • All protections in this Privacy Policy continue to apply

Text messaging originator opt-in data is excluded from all sharing except for message delivery providers.

  1. Data Security

We implement reasonable and appropriate safeguards, including:

  • Encryption of sensitive data in transit and at rest • Secure access controls and authentication • Regular security assessments and monitoring • Employee training and breach response procedures • Breach notification protocols in accordance with applicable laws and regulations

No system is 100 percent secure, and absolute security cannot be guaranteed.

  1. Cookies and Tracking Technologies

We use cookies to:

  • Analyze traffic and usage patterns • Remember user preferences • Improve site performance and services • Measure the effectiveness of our services

You may disable cookies through browser settings, which may affect functionality.

  1. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information • Opt out of marketing emails via unsubscribe links • Opt out of SMS messages by replying STOP • Withdraw consent for future communications • Request information regarding data processing • Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated

To exercise these rights, contact us using the details below.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by BrainCX AI Inc.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date. For material changes, we may notify you by email or through a notice on our website.

  1. International Data Transfers

If you are located outside the United States, please be aware that your personal information may be transferred to and processed in other countries where we or our service providers operate. These jurisdictions may have different data protection laws. We take reasonable measures to ensure appropriate safeguards are in place for such transfers.

  1. Contact Us

If you have questions about this Privacy Policy, contact us at:

BrainCX AI Inc. Email: support@braincx.com Website: https://braincx.ai

By using our website and services, you consent to this Privacy Policy.

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect several types of information to provide and improve our Services, including:

Personal Information

  • Account Information: When you create an account to use our Services, we collect personal details such as your name, email address, company name, phone number, and billing information (if applicable).
  • Communication Data: If you contact us for support or inquiries, we may collect personal information you provide during those communications (such as email content and contact information).

Usage Data

  • Service Usage: We automatically collect information about your use of our Services, such as your IP address, browser type, device type, and usage patterns. This helps us understand how you interact with our platform and improve your experience.
  • Log Data: Our servers automatically record log data when you access the Services. This includes your device’s Internet Protocol (IP) address, browser type, and timestamps for actions on the platform.

Customer Interaction Data

  • Customer Data: As part of providing our customer experience solutions, we may process data on behalf of businesses using our platform. This can include customer interactions such as chat logs, support queries, or voice recordings from customers of our clients. This data is processed according to the terms between BrainCX and the respective client.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your information to deliver, maintain, and enhance the functionality of the Services, including processing your requests, providing customer support, and improving AI models.
  • To Communicate with You: We may use your contact information to send you updates, newsletters, or promotional material related to our Services (if you’ve opted in), or to respond to inquiries and support requests.
  • To Personalize Your Experience: We may use data to customize your experience, such as providing personalized recommendations or adjusting the behavior of our AI models based on your use patterns.
  • To Monitor and Analyze Usage: We use data to understand how our Services are used, identify trends, track user activity, and analyze the performance of the platform to improve quality and user satisfaction.
  • To Comply with Legal Obligations: We may use or share your information when required to do so by law, regulation, or legal process, or to respond to lawful requests from governmental authorities.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our platform, conducting business activities, and providing customer support. These third-party providers are obligated to use your information only as necessary to perform their services for us.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform if this occurs.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements. If you wish to request the deletion of your personal data, you can contact us at any time. We may retain certain information as required by law or for legitimate business purposes (such as for fraud prevention or to resolve disputes).

5. Security of Your Information

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and Correction: You may request access to the personal information we hold about you, and request corrections if any of the data is inaccurate or incomplete.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations or legitimate business interests.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional or marketing emails by clicking the “unsubscribe” link in any promotional email you receive from us or by contacting us directly.
  • Data Portability: In certain jurisdictions, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the contact details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us track usage patterns, remember your preferences, and provide personalized content. You can control the use of cookies through your browser settings. If you disable cookies, some features of the Services may not function as intended.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete such information.

9. Third-Party Services

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of such third-party services. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

If you are located outside of the United States, please be aware that your personal information may be transferred to and processed in other countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction. By using our Services, you consent to the transfer of your data to these locations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BrainCX AI Inc.
Email: support@braincx.com