These Terms of Service (“Terms”) govern your use of the BrainCX AI Inc. platform, services, and products (“Services”) provided by BrainCX AI Inc. (“Company,” “we,” “our,” or “us”). By accessing or using the Services, you agree to comply with and be bound by these Terms.
Last Updated: 2026-02-04 21:32 MT
Terms of Service
These Terms of Service (“Terms”) govern your use of the BrainCX AI Inc. platform, services, and products (“Services”) provided by BrainCX AI Inc. (“Company,” “we,” “our,” or “us”). By accessing or using the Services, you agree to comply with and be bound by these Terms.
Please read these Terms carefully before using our Services.
By accessing or using the BrainCX AI Inc. platform, whether via our website, APIs, or other means of communication, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Services.
BrainCX AI Inc. provides customer experience AI solutions, which may include, but are not limited to, conversational AI, natural language processing, voice recognition, analytics, and other AI-driven tools for enhancing customer support and engagement. These Services are designed to improve the way businesses interact with their customers by automating tasks, providing insights, and delivering advanced AI-driven solutions.
As a user of BrainCX AI Inc. Services, you agree to:
Use the Services only for lawful purposes and in accordance with these Terms.
Provide accurate, current, and complete information when required.
Comply with all applicable laws and regulations in relation to your use of the Services.
Not use the Services to transmit or store malicious code, spam, or any content that violates intellectual property rights or is defamatory, offensive, or unlawful.
Not interfere with or disrupt the functioning of the Services or the servers or networks connected to the Services.
To access certain features of the Services, you may need to create an account. You agree to:
Provide accurate and complete registration information.
Maintain the confidentiality of your account credentials (username, password, etc.) and assume full responsibility for all activities that occur under your account.
Notify us immediately if you suspect any unauthorized use of your account or a breach of security.
License to Use the Services: We grant you a non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms.
Prohibited Activities: You may not:
Reverse engineer, decompile, or disassemble any part of the Services.
Use the Services to create competing products or services.
Sell, rent, lease, or sublicense the Services without prior written consent from BrainCX AI Inc.
Ownership: All intellectual property rights, including copyrights, trademarks, and patents related to the Services, are owned by BrainCX AI Inc. or its licensors.
Feedback: Any feedback, suggestions, or ideas you provide to BrainCX AI Inc. regarding the Services may be used by BrainCX AI Inc. for any purpose without compensation to you.
By using the Services, you agree that BrainCX AI Inc. may collect, process, and store data as described in our Privacy Policy. This may include data provided by you, data collected during interactions with customers, and other related information, including email and SMS communications where explicit consent has been provided.
Availability: While we strive to provide high availability, the Services may be temporarily unavailable due to maintenance, updates, or unforeseen issues.
Support: BrainCX AI Inc. provides customer support in accordance with the specific terms of your service agreement. Support may be available through email, chat, or other channels.
BrainCX AI Inc. may use third-party services, such as OpenAI, Deepgram, VAPI, and SMS or telecommunications service providers, to provide certain functionalities within the Services (for example language models, speech recognition, or SMS delivery). By using the Services, you agree to comply with the terms and conditions of any applicable third-party service providers.
SMS Use Case: BrainCX AI Inc. uses SMS messaging in the United States to send confirmation and reminder messages to customers who have explicitly opted in on the BrainCX AI Inc. website at https://braincx.ai to receive promotional and notification SMS communications. Messaging may include reminders, confirmations, service notifications, rescheduling updates, and customer support communications depending on the consent selected.
SMS Consent Language: Users are presented with two optional consent checkboxes. Selection of either checkbox is voluntary and not required to use the Services.
I consent to receive reminders, confirmations, and non-marketing messages from BrainCX AI Inc. at the phone number provided. Messaging frequency varies. Message and data rates may apply. Reply STOP to opt out.
I consent to receive marketing text messages from BrainCX AI Inc. Messaging frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out.
Opt-Out Instructions: You may cancel the SMS service at any time by replying STOP to any message. After confirmation of your opt-out request, you will no longer receive SMS messages. To rejoin, you must opt in again through the website as you did initially.
Support Information: For assistance with SMS communications, reply HELP to any message or contact us at support@braincx.com.
Carrier Disclaimer: Message and data rates may apply depending on your mobile carrier. Mobile carriers are not liable for delayed, undelivered, misdirected, or incomplete messages.
Supported Carriers: Our SMS program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.
Age Restriction: SMS communications are intended only for individuals who are at least 18 years of age.
Regulatory Compliance: BrainCX AI Inc. complies with applicable SMS laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
Privacy Reference: For information on how we collect and use personal data related to SMS communications, please refer to our Privacy Policy at https://braincx.ai/privacy-policy.
Fees: Some features of the Services may require payment. Fees for such services will be outlined in your agreement with BrainCX AI Inc.
Payment Terms: You agree to pay all fees in accordance with the payment terms specified in your service agreement. Failure to make timely payments may result in suspension or termination of your access to the Services.
By You: You may terminate your use of the Services at any time by contacting us or following the procedures outlined in your account settings.
By Us: We may suspend or terminate your access to the Services if you violate these Terms, fail to make required payments, or if we determine that continued provision of the Services is not feasible.
Effect of Termination: Upon termination, all rights granted to you will cease, and you must immediately discontinue using the Services. Any outstanding fees or obligations will remain due.
To the fullest extent permitted by law, BrainCX AI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services. Our total liability for any claim related to the Services shall be limited to the amount you paid for the Services in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless BrainCX AI Inc. and its officers, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, and expenses arising from your use of the Services or violation of these Terms.
Governing Law: These Terms shall be governed by and construed in accordance with the applicable laws, without regard to conflict of law principles.
Dispute Resolution: Any disputes arising out of or relating to these Terms will be resolved through binding arbitration under applicable arbitration rules. You waive any right to a jury trial.
We reserve the right to modify these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Services after the changes become effective constitutes your acceptance of the new Terms.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and BrainCX AI Inc. regarding your use of the Services and supersede all prior agreements or understandings.
Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Email: support@braincx.com
By accessing or using the BrainCX AI Inc. platform, whether via our website, APIs, or other means of communication, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Services.
BrainCX AI Inc. provides customer experience AI solutions, which may include, but are not limited to, conversational AI, natural language processing, voice recognition, analytics, and other AI-driven tools for enhancing customer support and engagement. These Services are designed to improve the way businesses interact with their customers by automating tasks, providing insights, and delivering advanced AI-driven solutions.
As a user of BrainCX AI Inc. Services, you agree to:
To access certain features of the Services, you may need to create an account. You agree to:
By using the Services, you agree that BrainCX AI Inc. may collect, process, and store data as described in our Privacy Policy. This may include data provided by you, data collected during interactions with customers, and other related information.
BrainCX AI Inc. may use third-party services, such as OpenAI, Deepgram, or VAPI, to provide certain functionalities within the Services (e.g., language models, speech recognition, etc.). By using the Services, you agree to comply with the terms and conditions of any applicable third-party service providers.
To the fullest extent permitted by law, BrainCX AI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services. Our total liability for any claim related to the Services shall be limited to the amount you paid for the Services in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless BrainCX AI Inc. and its officers, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, and expenses arising from your use of the Services or violation of these Terms.
We reserve the right to modify these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Services after the changes become effective constitutes your acceptance of the new Terms.
Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Email: support@braincx.com
