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Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using BrainCX’s voice AI platform and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

BrainCX provides enterprise voice AI solutions including but not limited to:

Quick Connect – Intelligent call routing and queuing
VoiceConvert – AI-powered sales assistance
SpeakEasy – Multi-language voice translation
Custom voice AI development and integration

3. User Responsibilities

You agree to:

Provide accurate account information
Maintain the confidentiality of your account credentials
Use the services in compliance with applicable laws
Not misuse or attempt to disrupt our services
Obtain necessary consents for voice data processing

4. Intellectual Property

All content, features, and functionality of our platform are owned by BrainCX and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary technology without written permission.

5. Data Processing

We process data in accordance with our Privacy Policy and applicable data protection regulations. For healthcare customers, we offer Business Associate Agreements (BAAs) for HIPAA compliance.

6. Service Level Agreement

Enterprise customers receive a 99.9% uptime SLA. Scheduled maintenance windows and service credits are detailed in individual customer agreements.

7. Limitation of Liability

To the maximum extent permitted by law, BrainCX shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

8. Termination

Either party may terminate service upon 30 days written notice. We reserve the right to suspend or terminate access for violations of these terms.

9. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles.

10. Contact

For questions about these Terms of Service, please contact:

Email: info@braincx.com
Address: 7957 N University Dr, Suite 337, Parkland, FL 33067